Customer Service

Cooling is essential for business productivity. A failure in your air conditioning system can lead to lost revenue, decreased employee morale, and customer dissatisfaction.

At Nova, we understand the importance of reliable HVAC service. That’s why we offer a comprehensive range of customer service solutions designed to address your needs.

Fast and reliable response: Our team of experienced engineers is available 24/7 to respond to your HVAC breakdowns. We understand that every minute your HVAC system is down, it is costing you money. That’s why we make it a priority to get your system up and running again as quickly as possible.

Seamless service process: We make it easy for you to log a breakdown via WhatsApp. Our systems will then identify the nearest technician based on the nature of the complaint, type of equipment, and location. The technician will be dispatched to your premises as quickly as possible. While the breakdown is being addressed, you will receive regular updates on the status of your complaint via WhatsApp. This way, you can stay informed and plan accordingly.

Preventive maintenance: We offer preventive maintenance services to minimize breakdowns and ensure your HVAC system is operating at peak efficiency. Our preventive maintenance plans are tailored to your specific needs and include a variety of services, such as:

  • System cleaning and inspection
  • Filter replacement
  • Refrigerant level checks
  • Lubrication of moving parts
  • Calibration of controls

By investing in preventive maintenance, you can help to extend the life of your HVAC system and reduce the risk of unexpected breakdowns.

Stores and spares planning: We understand that downtime is costly for businesses. That’s why we maintain a comprehensive inventory of spare parts for all types of HVAC systems. This ensures that we can quickly and efficiently repair your system in the event of a breakdown.

Predictive maintenance: We use machine learning to analyze your equipment performance and identify potential problems before they cause a breakdown. This allows us to take proactive steps to address potential issues and keep your system running smoothly.

Our commitment to customer service has been rewarded with nearly 80% of our new business coming from existing customers and referrals. We understand that businesses need a reliable HVAC partner that they can count on. That’s why we go above and beyond to provide our customers with the best possible service.

If you are looking for an HVAC customer service provider that can help you ensure your business stays productive, Nova is the right partner for you. Contact us today to learn more about our services.