Smart Technology for HVACnR Servicing

Presentation at the ASHRAE Summit 2019 – Future Learning with ASHRAE . Mr Mihir Sanghavi – President ISHRAE Mumbai Chapter with Ajit Panicker , Founder – Pureblu.

Air conditioning and Refrigeration are equipment that require service support and constant maintenance to ensure reduced energy consumption and the the longer life of the equipment . The entire services sector is managed by micro , small and medium enterprises . These enterprises could never afford advanced technology to increase their efficiency , reduce operational costs , increase profits and scale up their business . That is all set to change with Pureblu .

Ajit Panicker – Founder Pureblu , CEO -Nova HVAC Systems India Pvt Ltd , speaks on Future Technology in HVACnR Servicing at ASHRAE Summit 2019

Pureblu is a cloud based solution that helps air conditioning , ventilation and refrigeration service providers manage their business seamlessly at a very low cost . The services ecosystem has three pain points – The Customer Experience , The Spares Availability and The Technician Training . Pureblu is building the service ecosystem in the following manner :

The Customer Experience

Pureblu IoT Architecture that would ensure a seemless customer experience at the time of equipment breakdown.

As described in the presentation above , IoT (Internet of Things ) devices would be installed in existing machines and the new machines would be wifi enabled . These IoT devices would communicate with the Pureblu platform . Everytime there is an issue with the equipment the devices would send out the self diagnostic error code to the Pureblu platform through wifi or a GSM Sim and a complaint / trouble ticket will be generated on the dashboard . Pureblu would then identify the right technician based on the right skill required , and his current location ,and allocate the service call immediately to a technician . All of this can also be done manually from the back end coordinators . While this is being done customers are notified as to when the technician will be expected to fix the issue , and a digital service report is generated when the problem is fixed . Customers can be intimated by various modes through Emails , SMS or Whatsapp messages . Smart AMC is a service that has been launched where a customer can get daily updates of his energy consumption , a free service with the AMC of the equipment . This helps users save energy . With 60% of the commercial and residential energy utilization being HVACnR equipment , any saving will be a huge saving . Bureau of Energy Efficiency has mandated star rating to ensure energy saving . IoT devoices will empower the users to monitor this energy efficiency through the life cycle of the equipment . This method widely enhances the customer experience as he now does not have to search for a reliable authorized service provide nor does he have to coordinate with any back office staff to ensure dependable services in case of any equipment failure .

Spares Availability – Online Market Place for Service Providers .

Pureblu Marketplace would make spare part procurement easy for service dealers of HVACnR products

Spare part availability is one of the critical components of ensuring service response is quick and the equipment downtime is the shortest . Consider the age , types , and the multiple brands , its a difficult task to procure the relevant spares of the machine at the cheapest rate . When a machine complaint is logged into the system the technician takes a photo of the spare part that has to be replaced . Image recognition will identify the spare part number of the specific brand and model number and make it available to the service provider as and when required . OEM and spares suppliers can log into the platform and update the spares availability in the inventory module . Service Provider can now procure spares from anywhere in the country , Just In Time . OEM can reduce their spares inventory costs and common spares between brands can be procured by service provides directly from the spare part manufacturers . The spares marketplace will now encourage lots of small enterprises to get into component manufacturing for HVACnR systems based on the consumption analytics and easy access to the market .

Technician Training

Digital training of technicians will be continuous and the technician will never be taken off the field .

Technician training has been an expensive and inefficient all across the HVACnR industry . The products from various brands and the different types equipment , different compressor , multiple refrigerants and proprietary communication protocols make training a large pool of technician talent an expensive proposition . Moreover India does not have a technician certification program . There have been number of cases where equipment have been damaged by untrained technicians . Safety has also been a concern of the industry which has been lax due to the lack of training and certification . Pureblu has an innovative method to fix this problem . A digital library carries data of various relevant service manuals and training videos which manufacturers can upload directly of their products . Every time a complaint is created of a specific product the relevant service manual and video is sent to the technician app along with every complaint . Now the training is on the job and continuous . Based on the analytics of the technician accessing these videos and the kind of work being done satisfactorily , technicians skill can be constantly analysed and he can be certified to the correct level of his knowledge . This is inexpensive , efficient and continuous learning .

The HVACnR Industry is set to grow 8 times in the next two decades in India , companies that adopt Smart Technology for their business would stand to benefit the maximum from the growth the industry offers .

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