Air conditioning and Refrigeration are equipment that require service support and constant maintenance to ensure reduced energy consumption and the the longer life of the equipment . The entire services sector is managed by micro , small and medium enterprises . These enterprises could never afford advanced technology to increase their efficiency , reduce operational costs , increase profits and scale up their business . That is all set to change with Pureblu – http://www.pureblu.in .
Pureblu is a cloud based solution that helps air conditioning , ventilation and refrigeration service providers manage their business seamlessly at a very low cost . The services ecosystem has three pain points – The Customer Experience , The Spares Availability and The Technician Training . Pureblu is building the service ecosystem in the following manner :
The Customer Experience
As described in the presentation above , IoT (Internet of Things ) devices would be installed in existing machines and the new machines would be wifi enabled . These IoT devices would communicate with the Pureblu platform . Everytime there is an issue with the equipment the devices would send out the self diagnostic error code to the Pureblu platform through wifi or a GSM Sim and a complaint / trouble ticket will be generated on the dashboard . Pureblu would then identify the right technician based on the right skill required , and his current location ,and allocate the service call immediately to a technician . All of this can also be done manually from the back end coordinators . While this is being done customers are notified as to when the technician will be expected to fix the issue , and a digital service report is generated when the problem is fixed . Customers can be intimated by various modes through Emails , SMS or Whatsapp messages . Smart AMC is a service that has been launched where a customer can get daily updates of his energy consumption , a free service with the AMC of the equipment . This helps users save energy . With 60% of the commercial and residential energy utilization being HVACnR equipment , any saving will be a huge saving . Bureau of Energy Efficiency has mandated star rating to ensure energy saving . IoT devoices will empower the users to monitor this energy efficiency through the life cycle of the equipment . This method widely enhances the customer experience as he now does not have to search for a reliable authorized service provide nor does he have to coordinate with any back office staff to ensure dependable services in case of any equipment failure .
Spares Availability – Online Market Place for Service Providers .
Spare part availability is one of the critical components of ensuring service response is quick and the equipment downtime is the shortest . Consider the age , types , and the multiple brands , its a difficult task to procure the relevant spares of the machine at the cheapest rate . When a machine complaint is logged into the system the technician takes a photo of the spare part that has to be replaced . Image recognition will identify the spare part number of the specific brand and model number and make it available to the service provider as and when required . OEM and spares suppliers can log into the platform and update the spares availability in the inventory module . Service Provider can now procure spares from anywhere in the country , Just In Time . OEM can reduce their spares inventory costs and common spares between brands can be procured by service provides directly from the spare part manufacturers . The spares marketplace will now encourage lots of small enterprises to get into component manufacturing for HVACnR systems based on the consumption analytics and easy access to the market .
Technician training has been an expensive and inefficient all across the HVACnR industry . The products from various brands and the different types equipment , different compressor , multiple refrigerants and proprietary communication protocols make training a large pool of technician talent an expensive proposition . Moreover India does not have a technician certification program . There have been number of cases where equipment have been damaged by untrained technicians . Safety has also been a concern of the industry which has been lax due to the lack of training and certification . Pureblu has an innovative method to fix this problem . A digital library carries data of various relevant service manuals and training videos which manufacturers can upload directly of their products . Every time a complaint is created of a specific product the relevant service manual and video is sent to the technician app along with every complaint . Now the training is on the job and continuous . Based on the analytics of the technician accessing these videos and the kind of work being done satisfactorily , technicians skill can be constantly analysed and he can be certified to the correct level of his knowledge . This is inexpensive , efficient and continuous learning .
The HVACnR Industry is set to grow 8 times in the next two decades in India , companies that adopt Smart Technology for their business would stand to benefit the maximum from the growth the industry offers .