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Building a dream team during COVID Crisis

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On field with Service Technicians

Getting started post lock down is no easy task , for all of us the challenge is to get restarted while the Pandemic is on. At Nova when we had the task of restarting as an essential service we were not prepared for most of the issues that came up .Putting a small team together to get started almost seemed like an impossible dream . However we quickly adapted and figured out the way forward .

Accepting The Reality

The biggest mistake everyone is making is to prepare to get back to office post lock down. The approach should be to get back to work with the Pandemic around . This Pandemic will remain with us for a few months and we have to get back to our work . The office is a physical place that you may not have access to

Technology

At Nova we were cloud enabled and that helped our team to restart all back end operations seamlessly . For most of us who have never given importance to technology for business , this will be a difficult task that needs a quick focus and has to be implemented with speed . Technology for your business is the new real estate . You need a tech enabled business and the cost for the same needs to be replaced with the cost of your real estate ( your office) . Adoption of technology during the pandemic seems like trying to change the tires of your car while its still running . Almost a crazy idea . Then a video like this Changing Tires While Driving , forces you to believe that, out of the box approach and adapting to the situation at a fast pace is the need of the hour. My earlier webinar Work From Home has all the details of the technology that can be adopted by HVACnR dealers .

Compassion

While you may adopt technology , its also important to understand the difficulties people go through these times . Everyone needs to be dealt with compassion , to help them overcome their fear . The other difficulties people will face is on working from home . We need to empathize with their situation and have a plan on handling the issues at being at home and handling work . In an Indian scenario the family needs to get used to the idea of whats the work discipline that need to be followed , where there is no separate study room and you need to be at work with the rest of the family .

Purpose

Before the pandemic the easiest way to get anyone to work is to have a standard carrot and stick method . If you get to work you get paid , if your work harder you get paid more and if you don’t work or under perform you are asked to leave . How does that work when its compared to risking your own personal life? What can be so compelling that your team is ready to risk their life and get back to work . Finding a purpose for the team that’s compelling enough is important to get back to work . At Nova we found our sole purpose to get to work was to save every job in our company . We now wanted to get to work for the larger interest of our community . Nova Heroes was a 2 minute video that summed up all our feelings and encouraged us to get to work .

Be Yourself

This is a time when you cannot be an owner , a head of department or a Manager . This is the time to introspect weather you have the leadership quality to put this dream team together . Its possible that you may figure out that you have the qualities of a great cricketer like Sachin Tendular , one who is an important member of the team but not good enough to captain the team . The task then is to find the Captain for your dream team and help him build the team .

Webinar on Building a Dream Team during COVID Crisis

Webinar for Ishrae Thane Chapter – Building a Dream Team during COVID Crisis

Falling in Love

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Ajit Panicker – President Refrigeration and Air conditioning Trade Association at RATA Day – 1 st Feb 2020

Running a small and medium sized enterprise business especially in the field of air conditioning has never been easy . The challenges are around Cash flow , attracting and retaining dependable human resources , managing compliance , managing principals and managing competition . All of these challenges comes in the way of an entrepreneur from growing this business .

The No.1 requirement for India is to create jobs for the ever growing pool of youngsters getting ready to be employed . The MSME’s in India are the largest employers and the largest job creators . They provide jobs for highly skilled , semi skilled and unskilled workforce . The Air conditioning and refrigeration trade is one of the biggest job creators , in a trade that is fast growing . The MSME’s not wanting to grow their business is not a good sign when it comes to the task of creating jobs and that is a concern .

So what is it that motivates a handful of them to want to grow , scale up and explore disruptive ideas . The only think that keeps them from doing this is their love for the business. Some of these entrepreneurs have Fallen in Love with the business of air conditioning and refrigeration , they don’t see any of these challenges , for them each of these are opportunities to solve , fix and scale up their business . RATA Day / Refrigeration and Air conditioning Day of India is celebrated in February every year , the day celebrates the spirit of these entrepreneurs who love this business . They have given up the idea of competing with each other and are discovering a whole new way of scaling up their business , collaborating with each other.

RATA DAY – Opening Address

Smart Technology for HVACnR Servicing

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Presentation at the ASHRAE Summit 2019 – Future Learning with ASHRAE . Mr Mihir Sanghavi – President ISHRAE Mumbai Chapter with Ajit Panicker , Founder – Pureblu.

Air conditioning and Refrigeration are equipment that require service support and constant maintenance to ensure reduced energy consumption and the the longer life of the equipment . The entire services sector is managed by micro , small and medium enterprises . These enterprises could never afford advanced technology to increase their efficiency , reduce operational costs , increase profits and scale up their business . That is all set to change with Pureblu – http://www.pureblu.in .

Ajit Panicker – Founder Pureblu , CEO -Nova HVAC Systems India Pvt Ltd , speaks on Future Technology in HVACnR Servicing at ASHRAE Summit 2019

Pureblu is a cloud based solution that helps air conditioning , ventilation and refrigeration service providers manage their business seamlessly at a very low cost . The services ecosystem has three pain points – The Customer Experience , The Spares Availability and The Technician Training . Pureblu is building the service ecosystem in the following manner :

The Customer Experience

Pureblu IoT Architecture that would ensure a seemless customer experience at the time of equipment breakdown.

As described in the presentation above , IoT (Internet of Things ) devices would be installed in existing machines and the new machines would be wifi enabled . These IoT devices would communicate with the Pureblu platform . Everytime there is an issue with the equipment the devices would send out the self diagnostic error code to the Pureblu platform through wifi or a GSM Sim and a complaint / trouble ticket will be generated on the dashboard . Pureblu would then identify the right technician based on the right skill required , and his current location ,and allocate the service call immediately to a technician . All of this can also be done manually from the back end coordinators . While this is being done customers are notified as to when the technician will be expected to fix the issue , and a digital service report is generated when the problem is fixed . Customers can be intimated by various modes through Emails , SMS or Whatsapp messages . Smart AMC is a service that has been launched where a customer can get daily updates of his energy consumption , a free service with the AMC of the equipment . This helps users save energy . With 60% of the commercial and residential energy utilization being HVACnR equipment , any saving will be a huge saving . Bureau of Energy Efficiency has mandated star rating to ensure energy saving . IoT devoices will empower the users to monitor this energy efficiency through the life cycle of the equipment . This method widely enhances the customer experience as he now does not have to search for a reliable authorized service provide nor does he have to coordinate with any back office staff to ensure dependable services in case of any equipment failure .

Spares Availability – Online Market Place for Service Providers .

Pureblu Marketplace would make spare part procurement easy for service dealers of HVACnR products

Spare part availability is one of the critical components of ensuring service response is quick and the equipment downtime is the shortest . Consider the age , types , and the multiple brands , its a difficult task to procure the relevant spares of the machine at the cheapest rate . When a machine complaint is logged into the system the technician takes a photo of the spare part that has to be replaced . Image recognition will identify the spare part number of the specific brand and model number and make it available to the service provider as and when required . OEM and spares suppliers can log into the platform and update the spares availability in the inventory module . Service Provider can now procure spares from anywhere in the country , Just In Time . OEM can reduce their spares inventory costs and common spares between brands can be procured by service provides directly from the spare part manufacturers . The spares marketplace will now encourage lots of small enterprises to get into component manufacturing for HVACnR systems based on the consumption analytics and easy access to the market .

Technician Training

Digital training of technicians will be continuous and the technician will never be taken off the field .

Technician training has been an expensive and inefficient all across the HVACnR industry . The products from various brands and the different types equipment , different compressor , multiple refrigerants and proprietary communication protocols make training a large pool of technician talent an expensive proposition . Moreover India does not have a technician certification program . There have been number of cases where equipment have been damaged by untrained technicians . Safety has also been a concern of the industry which has been lax due to the lack of training and certification . Pureblu has an innovative method to fix this problem . A digital library carries data of various relevant service manuals and training videos which manufacturers can upload directly of their products . Every time a complaint is created of a specific product the relevant service manual and video is sent to the technician app along with every complaint . Now the training is on the job and continuous . Based on the analytics of the technician accessing these videos and the kind of work being done satisfactorily , technicians skill can be constantly analysed and he can be certified to the correct level of his knowledge . This is inexpensive , efficient and continuous learning .

The HVACnR Industry is set to grow 8 times in the next two decades in India , companies that adopt Smart Technology for their business would stand to benefit the maximum from the growth the industry offers .

Preventive Service for your Air-conditioners

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Preventive services for air-conditioning equipment primarily mean that you clean the coils of the air-conditioners . The clear benefit for the same is energy efficiency . The power consumption of your air-conditioner goes down when the coils are kept clean . Lets understand how this works. The preventive services are done in various ways based on the specific requirement of the machines .

Dry Service

This preventive service is done on a regular basis to remove the dust from the indoor and outdoor unit . The dry blower is used on the coils which blows the dust out of the coils . This improves the heat exchange and post service reduces the electricitry consumption . However this service does not remove the hard dirt that may continue to remain stuck in the fins of the coil .

Wet Service using a Jacket

The wet service is done when the machines are extremely dirty with hard solidifed dirt , the jacket around the unit ensures that the machines does not have to be removed and the servicing can be carried out without dirtying the space around the machine .This is an ideal way to clean the machines and ensure that the air conditioner remains clean and the energy consumption does not increase .

Brought Down Service

Often the machines are installed in a place where the coils are extremely dirty and cannot be serviced at site . This is when the machines has to be uninstalled transported to a service center and the the coils are seperated from the machine and jet spray is used to clean the coils. post the clean up the units are assembled back again and the machine is reinstalled .

Inefficiency in Preventive Service

There is no way to understand when a machine needs servicing and every company plans a preventive service based on a time duration like once in every quarter . This is inefficient as sometimes the machines needs preventive service more than once a quarter and some of them don’t need service even once in a quarter . This leads to unnecessary opening of machines that do not require servicing and waste of energy because machines that require frequent servicing cannot be done until the scheduled date .

Manufacturers Proposition to Solve this issue

Most manufacturers are building a self cleaning feature which is robotic device in front of the indoor coil , it takes the water from the drain and sprays it back on the indoor unit filter to remove the dirt . However this system fails to remove the hard dirt within the fins of the air-conditioning coils . In India the dusty and humid environment always creates hard dirt on the indoor and outdoor units of air-conditioners and that creates energy inefficiency in air-conditioners .

How to solve this issue in the future

In the future IoT devices in the air-conditioners could sense the rise in electricity consumption and the airflow at the coil . If the airflow is decreasing at the indoor unit and the the energy consumption is increasing rapidly from the manufacturers prescribed rating or the certified BEE energy label, then the device could send out a preventive service signal to a platform like Pureblu that self generates a trouble ticket and allocates a technician to have the preventive service done . This will ensure max energy efficiency and optimum utilisation of the technical manpower , Its not too long before this will become a reality .